TERMS OF SERVICE

Last Updated: January 6, 2026

1. OVERVIEW AND ACCEPTANCE OF TERMS

This website is operated by Havenvi Co Ltd, a company registered in the United Kingdom ("Company," "we," "us," or "our"). These Terms of Service ("Terms"), together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of our website, mobile application, and related services (collectively, the "Service").

By visiting, browsing, or making a purchase on this website, you ("User," "you," or "your") agree to be bound by these Terms in their entirety. If you do not agree to all of these Terms, you must not access or use the Service.

We reserve the right to modify, amend, or replace these Terms at any time by posting updated versions on this website. Your continued use of the Service following such updates constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes. If you do not accept any modifications, you must immediately cease using the Service.

These Terms of Service apply to all users, including browsers, customers, merchants, and contributors of content.

2. ELIGIBILITY AND ACCOUNT REQUIREMENTS

2.1 Age of Majority

By accessing and using this Service, you represent and warrant that you are at least the age of majority in your state, province, or country of residence (typically 18 years of age or older). If you are under the age of majority, you may only use this Service with the express written consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

2.2 Legal Capacity

You represent that you have the legal capacity to enter into this agreement and that you will use this Service only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms.

2.3 Account Information

You agree to provide accurate, current, and complete information when creating an account or making a purchase. You agree to promptly update any information that changes, including your email address, billing address, shipping address, and payment method details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. GENERAL CONDITIONS AND WEBSITE USE

3.1 License and Restrictions

We grant you a limited, non-exclusive, non-transferable license to access and use this Service for personal shopping purposes only. This license does not include the right to:

Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service
Use automated tools (bots, scrapers, crawlers) to access our website
Reverse engineer, decompile, or attempt to discover any source code or proprietary information
Remove, obscure, or alter any proprietary notices or labels on the Service
Rent, lease, or lend access to the Service to third parties

3.2 Prohibited Uses

You agree not to use the Service for any unlawful, fraudulent, or unauthorized purpose, including but not limited to:

Legal Compliance:

Violating any applicable local, national, or international law, regulation, or ordinance
Breaching any contract or agreement you have with us or third parties
Engaging in any illegal activity or activity that violates the intellectual property rights of others

Website Security:

Uploading or transmitting viruses, worms, malware, Trojan horses, ransomware, or any code of destructive nature
Hacking, cracking, or attempting to gain unauthorized access to our systems
Interfering with or disrupting the operation of the Service or its servers
Launching denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
Overloading the website with requests that impair its functionality

Fraudulent and Harmful Conduct:

Using the Service to commit fraud, identity theft, or other criminal activity
Submitting false, misleading, or deceptive information
Engaging in unauthorized payment transactions or credit card fraud
Attempting to deceive us or other users regarding your identity or intentions

Harassment and Discrimination:

Harassing, threatening, abusing, insulting, defaming, or discriminating against any person
Creating hostile communications based on gender, sexual orientation, religion, race, ethnicity, age, national origin, or disability
Stalking or engaging in cyberstalking behavior
Violating anyone's privacy or publicly sharing private information without consent

Intellectual Property Violations:

Infringing on our trademarks, copyrights, patents, or other intellectual property rights
Violating the intellectual property rights of third parties
Copying, reproducing, or distributing protected content without authorization

Spam and Commercial Abuse:

Sending unsolicited marketing messages, spam, or promotional material
Phishing, pharming, or attempting to collect information deceptively
Using the Service for commercial purposes without our authorization
Reselling or redistributing our content or services

Content Violations:

Uploading, posting, or transmitting obscene, pornographic, or sexually explicit material
Promoting violence, hatred, or illegal activities
Creating content that is libelous, defamatory, or invades personal privacy
Impersonating any person or entity or providing false information about your identity

3.3 Termination of Access

We reserve the right, at our sole discretion, to refuse service, suspend, or terminate your access to the Service at any time and for any reason, including if we reasonably believe you have violated these Terms. Upon termination, all licenses and rights granted to you immediately cease, and you remain liable for any outstanding charges or obligations.

4. PRODUCT INFORMATION AND ACCURACY

4.1 Product Descriptions

We have made reasonable efforts to display product colors, images, dimensions, and descriptions as accurately as possible on our website. However, we do not warrant that:

Product images are completely accurate representations of actual items
Your computer monitor will display colors with complete accuracy
Product dimensions or specifications are 100% precise
Stock availability shown online is updated in real-time

We are not responsible for inaccuracies or errors in product listings.

4.2 Pricing and Availability

Prices for our products are subject to change without notice
All prices are displayed in the currency shown at the time of purchase
We reserve the right to limit quantities available per customer, per household, or per order
We reserve the right to discontinue any product or service at any time without notice
We reserve the right to refuse or cancel any order, particularly if pricing errors are detected

4.3 Product Quality Disclaimer

We do not warrant that:

The quality of any products will meet your expectations
Any products are suitable for a particular purpose
Any products will function without errors or defects
Any products will be free from viruses or malicious code

Our products are provided "as is" without any guarantees of merchantability or fitness for a particular purpose, except as may be required by applicable consumer protection laws.

5. BILLING, PAYMENT, AND ORDER PROCESSING

5.1 Order Acceptance

We reserve the right to accept or refuse any order. We may, in our sole discretion:

Limit quantities of products per person, household, or order
Refuse orders from customers who appear to be dealers, resellers, or commercial distributors
Cancel or modify orders if pricing errors are discovered
Place holds on orders pending verification of payment information

5.2 Payment Methods

You agree to provide a valid payment method for your purchase. We accept major credit cards, debit cards, and other payment methods as displayed on our website. All transactions are processed through secure payment gateways that comply with industry standards.

5.3 Payment Processing

Payment is charged to your account at the time of order confirmation
We reserve the right to verify your payment information and identity
If payment is declined or fails, we may cancel your order
You are responsible for any currency conversion fees or foreign transaction fees charged by your financial institution

5.4 Billing Disputes

If you believe there has been an unauthorized transaction or billing error, you must contact us within 30 days of the charge appearing on your statement. Disputes reported after 30 days may not be eligible for resolution.

6. RETURNS AND EXCHANGE POLICY

6.1 Exchange and Return Eligibility

We offer exchanges and returns in the following situations:

Defective Products:

Products that arrive defective or damaged due to manufacturer error
Products with manufacturing flaws or quality issues
Defects must be reported within 48 hours of delivery with photographic evidence

Wrong Order:

Items that do not match your order (wrong product sent, wrong color/size)
Must be reported within 14 days of delivery

No Returns for Change of Mind:
Unlike standard return policies, we do not accept returns or exchanges based on change of mind, personal preference, or customer dissatisfaction with appearance or suitability. Once a product is delivered, it is your responsibility to ensure it meets your needs before purchase.

6.2 Return and Exchange Window

All requests must be initiated within 14 days of delivery
Requests after 14 days will not be accepted
Late requests are final sale and non-returnable

6.3 Condition Requirements for Exchanges

Products accepted for exchange must meet ALL of the following conditions:

Unused and in original, resellable condition
All original packaging and protective materials intact
Original seal or wrapping not removed or damaged
No signs of use, installation, assembly, or damage
All original accessories and components included

6.4 Exchange and Return Process

Step 1: Contact Us

Email: havenvi.inc@gmail.com
Provide your order number and reason for exchange/return
Include photographic evidence for defects or wrong items
Specify which product requires action

Step 2: Receive Authorization

We will review your claim within 5 business days
For defects: We will assess and approve the exchange
For wrong orders: Exchange will be automatically approved
You will receive a Return Merchandise Authorization (RMA) number
RMA will include a return shipping address

Step 3: Ship Your Item

Package the item securely in original packaging if possible
Include RMA number clearly on outside of package
Ship at your own expense to address provided
We recommend using tracked shipping

Step 4: Inspection and Exchange

Upon receipt, we will inspect the returned item
If condition requirements are met, exchange will be processed
If condition requirements are not met, item will be returned to you at your expense
New item will be shipped to you at no additional cost

6.5 Defective Product Process

If you believe a product arrived defective or damaged:

Report immediately: Contact us within 48 hours of receiving the package
Provide evidence: Include clear photographs showing the defect
Do not discard packaging: Keep original packaging until claim is resolved
Follow exchange process: Contact us and follow Section 6.4 steps

Upon verification of a legitimate defect, we will:

Send a replacement product at no cost to you
Cover all shipping costs for the replacement
Not require you to pay return shipping

6.6 No Refunds - Exchange Only

Please note: We do not offer refunds. All returns are processed as exchanges only. You will receive a replacement product of the same value. If an exact replacement is unavailable, we will offer an alternative product of equal or greater value at our discretion.

If an exchange cannot be processed due to product unavailability, we will contact you to discuss alternative solutions.

6.7 Exceptions and Limitations

Due to the nature of our dropshipping model, certain restrictions apply:

Some items may have final-sale status (clearly marked at time of purchase)
Items sourced through our supplier may have different exchange restrictions
In cases where our supplier does not accept returns, we will clearly disclose this prior to purchase
Custom or made-to-order items cannot be exchanged

6.8 Return Shipping Responsibility

For defective products: We cover return shipping costs
For wrong orders: We cover return shipping costs
For change of mind: Not applicable (we do not accept change-of-mind returns)

7. SHIPPING AND DELIVERY POLICY

7.1 Shipping Methods and Timeframes

We use third-party logistics partners, including our dropshipping supplier, to ship products. Estimated delivery timeframes are provided for reference but are not guaranteed.

Shipping Estimates:

Domestic (US/Canada): Typically 7-21 business days
International orders: Typically 15-45 business days
Processing time (before shipment): 2-5 business days

These timeframes exclude weekends and holidays.

7.2 Shipping Address

You are responsible for providing a complete and accurate shipping address. We are not liable for:

Packages delivered to an incorrect address provided by you
Packages lost or damaged due to incomplete address information
Failure to retrieve packages from customs in your country

7.3 International Shipping

If you order from outside the United States or Canada, you understand and agree that:

Your order may be subject to customs duties, import taxes, or VAT
You are responsible for all customs and duties fees
Delivery timeframes may be significantly longer
Your country may impose restrictions on certain items
We are not responsible for packages held in customs or confiscated by authorities

7.4 Tracking and Delivery Confirmation

We will provide you with a tracking number via email
It is your responsibility to monitor your shipment
We are not liable for packages that are lost in transit, even if tracking information shows delivery

7.5 Damaged or Lost Packages

If a package arrives damaged, you must report the damage within 48 hours with photographic evidence
If a package does not arrive within the maximum estimated delivery timeframe plus 14 calendar days, contact us immediately
Claims for lost or damaged packages must be reported within 30 days of the original order date
For legitimate damage claims, we will offer an exchange at no cost

7.6 No Liability for Delivery Delays

We are not liable for any delays in delivery caused by:

Customs processing or clearance delays
Weather conditions, natural disasters, or acts of God
Carrier strikes, labor disputes, or transportation disruptions
Government actions or regulatory delays
Force majeure events beyond our reasonable control

8. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

8.1 "AS IS" Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Service and all products, services, and information provided through the Service are made available on an "AS IS" and "AS AVAILABLE" basis without any warranties, representations, or conditions of any kind, either express or implied.

We specifically disclaim all implied warranties and conditions, including:

Merchantability (that products are fit to be sold)
Merchantable quality (that products are of acceptable quality)
Fitness for a particular purpose (that products will do what you expect)
Non-infringement (that products do not violate third-party rights)
Title (that we own what we sell)
Durability and accuracy

8.2 Service Availability

We make no warranty that:

Your use of the Service will be uninterrupted, timely, secure, or error-free
Any defects in the Service will be corrected
The Service will be free from viruses, malware, or harmful code
Information provided on our website is accurate, complete, or current

8.3 Third-Party Products and Services

We provide access to third-party tools, links, and services over which we have no control. These are provided "as is" without our endorsement or warranty. We are not responsible for:

The content, accuracy, or reliability of third-party websites or services
Any loss or damage arising from your use of third-party services
Any disputes between you and third-party providers

8.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR:

Types of Damages Excluded:

Any indirect, incidental, special, consequential, punitive, or exemplary damages
Lost profits, lost revenue, lost savings, or loss of business opportunity
Loss of data, corruption of files, or inability to access information
Replacement costs or substitute goods
Personal injury, emotional distress, or reputational harm
Loss of goodwill or anticipated benefits
Any damages arising from use or inability to use the Service

Basis of Exclusion:
This exclusion applies regardless of:

Whether we have been advised of the possibility of such damages
Whether such damages are foreseeable
The legal theory (contract, tort, negligence, strict liability, warranty)
Whether the claim arises from your use of the Service or any products purchased

8.5 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER SHALL NOT EXCEED THE GREATER OF:

The total amount you paid to us in the 12 months preceding the claim, OR
USD $100 (or equivalent in your local currency)

This cap applies cumulatively to all claims, whether arising from a single incident or multiple incidents.

8.6 Exceptions to Limitations

These limitations do not apply to:

Death or personal injury caused by our negligence or gross misconduct
Fraud or intentional misrepresentation
Violations of applicable consumer protection laws that cannot be waived
Breaches of your fundamental rights

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Intellectual Property

All content on this website, including text, graphics, logos, images, videos, product descriptions, source code, and designs, is the exclusive property of Havenvi Co Ltd or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

The Havenvi CO brand name, logo, and all associated branding materials are trademarks of Havenvi Co Ltd.

You may not:

Reproduce, modify, distribute, or create derivative works from our content
Use our trademarks, logos, or brand names without express written permission
Copy our product descriptions or images for your own commercial use
Scrape or systematically collect our content

9.2 User-Generated Content

If you submit comments, reviews, feedback, suggestions, or other content to us ("User Content"):

You retain ownership of your User Content
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute your User Content in any format
You warrant that your User Content does not infringe on anyone's intellectual property rights
We may remove any User Content that violates these Terms or applicable law

9.3 Third-Party Content

Some products or content on our site may include third-party intellectual property. You agree to respect all third-party intellectual property rights and use such content only for personal, non-commercial purposes.

9.4 Copyright Claims

If you believe your intellectual property rights have been infringed, please contact us with:

Your name and contact information
A detailed description of the infringing content
The location of the infringing content on our website
Proof of your ownership or authorization to enforce the IP right
A statement that you believe in good faith that the use is infringing

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Havenvi Co Ltd, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, suppliers, and employees from any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

Your breach of these Terms or any representations you made
Your violation of any applicable law or regulation
Your infringement of any third-party intellectual property rights
Your use or misuse of the Service
Your conduct, products, or content
Any claims made by third parties based on your actions

11. MODIFICATIONS TO SERVICE AND PRICES

11.1 Right to Modify

We reserve the right to:

Modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice
Change prices, features, and product availability without prior notice
Add or remove products from our catalog
Modify the website's layout, design, or functionality

11.2 No Liability for Changes

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. Your continued use of the Service following any changes constitutes acceptance of those changes.

12. ACCURACY AND ERRORS

12.1 Information Accuracy

While we strive to provide accurate information, we make no representation that information on our website is:

Accurate, complete, or current
Free from errors, omissions, or typos
Updated in real-time or at any specific frequency
Suitable for any particular purpose

12.2 Pricing and Product Errors

If we discover a pricing error, product description error, or stock availability error:

We reserve the right to correct the error at any time
We may cancel orders placed based on erroneous information
We have no obligation to fulfill orders at incorrect prices
You will be notified immediately if your order is affected

12.3 No Obligation to Update

We undertake no obligation to update, amend, or clarify information on our website except as required by law.

13. PROHIBITED USES AND ENFORCEMENT

13.1 System Interference

You agree not to:

Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the normal functioning of the Service
Bypass any security measures or authentication procedures
Introduce malicious code into our systems
Test our security without express written permission (responsible disclosure excepted)

13.2 Monitoring and Enforcement

We may monitor your use of the Service to ensure compliance with these Terms. We reserve the right to:

Investigate suspected violations
Suspend or terminate accounts involved in prohibited activities
Cooperate with law enforcement agencies
Disclose information as required by law

13.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

14. THIRD-PARTY LINKS AND CONTENT

14.1 External Links

Our website may contain links to third-party websites, applications, and services. These links are provided for convenience only and do not constitute endorsement. We are not responsible for:

The content, accuracy, or availability of third-party sites
Any transactions or interactions with third-party providers
Any loss or damage arising from your use of linked websites
Any privacy practices or policies of third-party sites

14.2 Third-Party Ads and Content

Third-party advertisers may display ads on our website. We are not responsible for:

The accuracy or legitimacy of third-party advertisements
Any interactions between you and advertisers
Any claims or representations made in third-party ads

14.3 Your Responsibility

You acknowledge that you use third-party links and services at your own risk. We recommend you review the terms and privacy policies of any third-party site before providing personal information or making purchases.

15. DROPSHIPPING AND SUPPLIER DISCLAIMER

15.1 Dropshipping Model

Our business operates on a dropshipping model. This means:

We do not hold inventory; products are fulfilled by our third-party supplier
We are the seller of record and remain responsible for customer service, quality, and exchanges
We coordinate with our supplier to ensure timely delivery and product quality
Delivery timeframes may be subject to supplier fulfillment times

15.2 Supplier Limitations

While we strive to maintain high standards with our suppliers, we cannot guarantee:

Supplier compliance with all of our quality standards in all instances
Availability of all products at all times
Supplier responsiveness to customs or logistics issues
Supplier's compliance with labor or environmental standards in their country of origin

15.3 CJ Dropshipping Platform

We use CJ Dropshipping as our primary supplier platform. By purchasing from us, you acknowledge that:

Product data, pricing, and availability are sourced from CJ Dropshipping
CJ Dropshipping may update product information, pricing, or availability
We rely on CJ Dropshipping's quality control and shipping processes
Any disputes regarding fulfillment or product defects may be escalated to CJ Dropshipping

16. DISPUTE RESOLUTION AND GOVERNING LAW

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. However, to the extent required by applicable consumer protection laws in your jurisdiction, those laws shall apply.

16.2 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us to attempt to resolve your dispute informally. Please contact us at havenvico.inc@gmail.com with:

A description of the dispute
Relevant order numbers or transaction details
Documentation supporting your claim
The specific resolution you are seeking

We will respond within 10 business days and attempt to resolve the matter within 30 days.

16.3 Jurisdiction and Venue

For customers in the United States:
Any claim arising out of these Terms or your use of the Service shall be resolved in the courts of England, United Kingdom, or through binding arbitration under the rules of JAMS or AAA (Consumer Arbitration Rules), at our election.

For customers in Canada:
Any dispute shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Both parties consent to the exclusive jurisdiction of the courts of Ontario.

For customers in other jurisdictions:
You agree to submit to the exclusive jurisdiction of the courts of England, United Kingdom.

16.4 Binding Arbitration (US Customers)

For customers located in the United States, you agree that:

Any dispute shall be resolved through final and binding arbitration
Arbitration shall be conducted by JAMS or AAA under Consumer Arbitration Rules
Arbitration shall occur in your county of residence
Each party bears its own attorney fees unless the arbitrator awards fees
The arbitrator's decision is final and binding and may be entered as judgment in court
You waive your right to participate in class action litigation or class arbitration
Arbitration shall be the exclusive remedy for disputes

17. PRIVACY AND DATA PROTECTION

Your use of the Service is also governed by our separate Privacy Policy, which outlines how we collect, use, protect, and disclose your personal information. Please review our Privacy Policy carefully, as it contains important information about your privacy rights and our data handling practices.

For purposes of clarity: these Terms do not address privacy matters. Privacy concerns should be addressed through our Privacy Policy.

18. ACCESSIBILITY AND ACCOMMODATIONS

We are committed to making our Service accessible to all users. If you experience difficulties accessing our website due to a disability, please contact us at havenvico.inc@gmail.com so we can assist you.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, unenforceable, or invalid by a court of competent jurisdiction:

That provision shall be severed from these Terms
The remaining provisions shall continue in full force and effect
The severed provision shall be modified to the minimum extent necessary to make it enforceable while preserving intent

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Exchange Policy, and any other policies posted on our website, constitute the entire agreement and understanding between you and us regarding the Service. These Terms supersede all prior agreements, negotiations, understandings, and discussions, whether oral or written.

Any waiver of any provision must be in writing and signed by both parties to be valid.

21. CONTACT INFORMATION

For questions, concerns, or disputes regarding these Terms of Service, please contact us:

Email: havenvico.inc@gmail.com
Mailing Address:
Havenvi Co Ltd
124-128 City Road, London, ENG, EC1V 2NX, GB
United Kingdom

Response Time: We will respond to inquiries within 10 business days.

22. CHANGES TO TERMS OF SERVICE

Last Updated: January 6, 2026

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

For significant changes, we will make reasonable efforts to notify you via email at the address associated with your account. However, it is your responsibility to review these Terms periodically.

END OF TERMS OF SERVICE

ACKNOWLEDGMENT

By clicking "I Agree," checking the acceptance box, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service.

If you do not agree to these Terms, do not use this website or make any purchases.